Coastal Peptides Shipping and Returns Policy

Effective Date: May 20, 2026

At Coastal Peptides, we recognize that research integrity depends on both high-authority compound purity and a dependable, secure supply chain. This Shipping and Returns Policy outlines our strict logistical framework engineered to deliver reference materials safely, rapidly, and in optimal structural condition to your laboratory facility.

By completing a transaction at coastalpeptidesusa.com, you agree to all conditions, timelines, and compliance requirements detailed below.

1. Shipping & Fulfillment Framework

A. 24-Hour Secure Dispatch

  • Order Processing: We understand that project timelines are critical. All orders are processed, packed, and queued for shipment within twenty-four (24) hours of successful verification and payment clearing.

  • Cut-Off Times: Orders successfully authorized before 2:00 PM PST Monday through Friday are typically dispatched from our facility the same day. Orders received over weekends or recognized national holidays are dispatched on the next business day.

B. Courier Services and Delivery Times

We utilize major, verified logistics networks (such as FedEx, UPS, and USPS) to offer expedited delivery paths:

  • Standard Secure Delivery: 3–5 business days.

  • Priority Overnight Delivery: Next-day delivery available at checkout for urgent laboratory assay requirements.

  • Temperature Protection: All peptide shipments are packed using industry-standard protective materials to preserve chain integrity and minimize structural degradation against thermal fluctuations during transit.

C. Tracking and Delivery Addresses

  • Real-Time Tracking: Upon dispatch, an automated notification containing your tracking numbers and carriers will be transmitted to your registered account email.

  • Authorized Destinations: We ship exclusively to physical laboratory locations, university campuses, corporate research parks, or commercial facilities. We do not ship to general P.O. Boxes or unverified forwarding drop-boxes due to the specialized nature of our reagents.

  • Risk of Loss: Title and risk of physical loss for all items transfer directly to the buyer upon our delivery of the parcel to the logistics carrier.

2. International Logistics and Compliance

  • Global Shipping: Coastal Peptides serves research initiatives worldwide. However, it is the sole, explicit responsibility of the international buyer to thoroughly review local customs laws, import restrictions, and licensing mandates governing specialized chemical sequences.

  • Duties and Tariffs: The purchasing agent is responsible for clearing any import tariffs, customs duties, storage fees, or VAT levied by the destination country’s border authorities.

  • Customs Hold Disclaimer: Coastal Peptides is not liable for structural delays, parcel rejections, or destruction of items resulting from regulatory holds or customs non-compliance at the country of import.

3. Return Policy (All Sales Final)

Due to structural stability criteria, strict biochemical purity preservation standards, and the critical need to prevent cross-contamination within the laboratory supply chain:

  • No Returns or Exchanges: To protect the safety parameters of all research sequences, all sales are final. We cannot accept returns, modifications, or exchanges on products once they have left our climate-controlled environment. We do not restock returned chemicals under any circumstances.

  • Order Cancellations: If you must modify or cancel an order, please email our support center immediately. Once an order status is marked as “Dispatched” or a tracking ID has been assigned, the shipment cannot be intercepted or refunded.

4. Damaged, Incomplete, or Incorrect Orders

We implement meticulous multi-stage quality control checks prior to box sealing. However, if your order is compromised during transit:

  • 48-Hour Notification Window: You must report any damaged, missing, or incorrect items to our administrative office within forty-eight (48) hours of the carrier delivery stamp.

  • Required Documentation: To file a claim, submit clear photographic evidence of the unopened/compromised vial seals, internal packaging materials, and the outer shipping box along with your Order Number to our support address.

  • Resolution: Valid claims reviewed and verified by our logistics team will receive immediate priority replacement or an institutional store credit. Claims filed outside the 48-hour window will not be reviewed.

5. Analytical Verification & Purity Audits

Our reference components undergo extensive technical validation (including High-Performance Liquid Chromatography – HPLC tracking) to maintain a baseline purity of ≥99.2%.

  • If an independent, third-party analytical laboratory performs an evaluation of our material and identifies a legitimate structural or purity variance from our technical specifications, you may request a structural audit.

  • Please submit the complete, certified third-party testing data sheet (including HPLC/MS profiles) to our support channels for analytical review. If verified, Coastal Peptides will immediately dispatch a matching replacement lot or issue a complete transactional credit.

6. Corporate Contact Channels

For logistical support, custom shipping instructions, or urgent order modifications, contact our fulfillment center directly:

  • Email Support: orders@coastalpeptidesusa.com

  • Telephone Channel: +1 (619) 288-5393

  • Administrative Center: 1040 C St, San Diego, CA 92101